Last Updated: April 4, 2026
Provid AI is a product of Providence Solutions, LLC ("Providence Solutions," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, store, retain, and protect information when you access or use our website at prvdai.com, any affiliated subdomains, our SaaS platform, APIs, and all related services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to information collected through the Services, including information collected when you:
This Privacy Policy does not apply to third-party websites, services, or platforms that are not owned or controlled by Providence Solutions, even if they are linked to or accessible through the Services.
For purposes of this Privacy Policy:
We may collect information directly from you, automatically through your use of the Services, from your Organization, and from third parties or public sources where permitted by law.
We may collect information that you voluntarily provide, including:
Account and Registration Information
This may include your name, business email address, phone number, company name, job title, business address, account credentials, and other information provided during account registration, onboarding, or account administration.
Organization and Business Profile Information
This may include business descriptions, capabilities, certifications, NAICS codes, socio-economic designations, contract-related data, operational information, company library materials, internal reference documents, and other information your Organization elects to provide for use within the Services.
Payment and Billing Information
This may include billing name, billing address, subscription details, transaction metadata, payment status, and limited payment method information necessary for subscription management and billing administration. Payment card processing may be handled by third-party payment processors. We do not necessarily store full payment card numbers on our own systems.
Authentication and Security Information
This may include usernames, encrypted or hashed credentials, multi-factor authentication information, security challenge responses, account recovery information, and related authentication artifacts necessary to manage secure access to the Services.
Content and User Submissions
We may collect documents, files, solicitations, proposal drafts, past performance materials, capability statements, prompts, chat submissions, responses, notes, comments, edits, uploaded attachments, generated outputs, and any other materials submitted to or generated through the Services.
Communications
We may collect the content of your communications with us, including messages sent through forms, customer support inquiries, sales requests, product feedback, security notifications, and other communications.
When you access or use the Services, we may automatically collect certain technical and usage information, including:
Usage Information
This may include pages visited, features used, actions taken, time stamps, workflow activity, login and logout events, session information, clickstream data, feature interaction patterns, and general platform usage behavior.
Device and Technical Information
This may include internet protocol (IP) address, browser type, device type, operating system, referring URLs, approximate geolocation derived from IP address, language settings, identifiers associated with your device or browser, and similar technical information.
Log and Diagnostic Information
This may include server logs, API request metadata, error reports, crash data, performance diagnostics, authentication activity, security events, and related telemetry necessary to maintain, secure, and improve the Services.
Cookies and Similar Technologies
We may use cookies, session tokens, browser storage, and similar technologies to support authentication, security, performance, user preferences, and core platform functionality. Additional details are provided in the Cookies and Similar Technologies section below.
We may receive information from third-party sources, public sources, your Organization, or service providers, including:
We may use the information we collect for legitimate business, operational, contractual, legal, compliance, security, and service-related purposes, including the following:
We may use information to:
We may use certain information, including submitted information, usage information, operational data, feedback, and platform interaction data, for internal business purposes such as:
Where appropriate and permitted by law, we may use information in aggregated, anonymized, de-identified, transformed, or otherwise non-identifiable form for product enhancement, internal research, service optimization, analytics, and business operations.
We may use information to:
We may use information to:
We may use information to:
We do not sell Personal Information in the ordinary meaning of the term, and we do not disclose Personal Information to third parties for their own independent direct marketing purposes without appropriate legal basis or consent where required.
We may disclose information in the following circumstances:
We may disclose information to service providers, contractors, subprocessors, consultants, and vendors that perform services on our behalf or support the operation of the Services, including entities that assist with:
Such parties may receive information only as necessary to perform services for us or on our behalf, subject to contractual, legal, or operational restrictions as applicable.
If you use the Services through an Organization, authorized administrators or designated representatives of that Organization may be able to access, manage, export, review, modify, or delete certain account information, user information, and Content associated with the Organization's workspace, subject to the Organization's internal policies and configuration choices.
Providence Solutions is not responsible for the privacy, employment, monitoring, or internal administrative practices of customer Organizations.
We may disclose information where we determine, in good faith, that disclosure is necessary or appropriate to:
We may disclose or transfer information in connection with any actual or proposed merger, acquisition, financing, due diligence review, restructuring, reorganization, dissolution, bankruptcy, asset sale, transfer of ownership, or similar corporate transaction. In such circumstances, information may be transferred as a business asset, subject to applicable confidentiality and legal obligations.
We may disclose aggregated, anonymized, de-identified, or otherwise non-identifiable information for lawful business purposes, including analytics, product development, benchmarking, market analysis, service improvement, research, reporting, and strategic planning, provided that such information cannot reasonably be used to identify an individual.
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the nature of the information, the context in which it was collected, the sensitivity of the information, contractual requirements, legal obligations, security needs, and legitimate business interests.
We may retain information for purposes such as:
When information is no longer reasonably necessary, we will take commercially reasonable steps to delete, anonymize, de-identify, archive, or otherwise render it unusable in accordance with our retention practices and applicable law. Please note that residual copies of information may remain in backup systems for a limited period of time as part of routine backup and recovery operations.
We implement and maintain administrative, technical, organizational, and physical safeguards designed to protect information from unauthorized access, acquisition, disclosure, alteration, misuse, destruction, or loss.
These safeguards may include, as appropriate:
However, no security measure is infallible, and no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, while we strive to protect information using reasonable safeguards, we cannot guarantee absolute security.
Provid AI may operate in a multi-tenant or shared infrastructure environment in which multiple customer Organizations use the Services on common underlying systems.
We maintain reasonable safeguards designed to logically separate customer environments, restrict cross-tenant access, and preserve customer confidentiality. These safeguards may include account-based segregation, access control enforcement, logical data partitioning, application-layer controls, auditing, and other internal controls designed to limit unauthorized access between Organizations.
Notwithstanding these safeguards, customers remain responsible for managing their own internal access permissions, authorized users, and account administration within their Organization's environment.
The Services may include automated, algorithmic, analytical, or other advanced functionality that processes Content and user inputs in order to generate outputs, recommendations, summaries, drafts, classifications, analyses, insights, or other service features.
In providing and improving these features, we may use certain information, including submitted Content, account context, usage information, configuration data, and related inputs, for the purpose of:
Users remain responsible for reviewing and validating outputs generated through the Services before relying on or using them for business, contractual, legal, regulatory, or submission purposes.
Depending on your jurisdiction and the nature of your relationship with us, you may have certain rights regarding your Personal Information, subject to verification, applicable exceptions, and legal limitations.
These rights may include:
If you access the Services through an Organization, certain requests relating to Content or Organization-controlled data may need to be directed to your Organization administrator first, as the Organization may control the relevant workspace, account, or data environment.
We may take reasonable steps to verify your identity before processing a privacy rights request. We may also deny or limit requests where permitted by law, including where the request cannot be verified, where an exception applies, where compliance would impair the rights of others, or where the data is subject to legal or contractual retention obligations.
To exercise applicable rights, you may contact us using the contact information listed below.
If you are a California resident, you may have rights under applicable California privacy laws, including the right to know, access, correct, delete, and request information regarding certain categories of Personal Information collected, used, disclosed, or retained by us, subject to exceptions and verification requirements.
We may collect the following broad categories of Personal Information, depending on how you interact with the Services:
We collect and use such information for business and commercial purposes described in this Privacy Policy, including service delivery, account administration, security, communications, legal compliance, internal analytics, and product enhancement.
We do not sell Personal Information in the ordinary meaning of that term. We also do not knowingly share Personal Information for cross-context behavioral advertising.
California residents may submit privacy requests using the contact information provided below.
If you access the Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate.
These jurisdictions may not provide the same level of data protection as your home jurisdiction. Where required by applicable law, we will take appropriate measures designed to provide lawful safeguards for cross-border transfers of Personal Information.
If applicable law grants you additional privacy rights, we will honor such rights to the extent required by law, subject to verification and lawful limitations.
We may use cookies, session identifiers, local storage, and similar technologies to operate, secure, maintain, and improve the Services.
These technologies may be used for purposes such as:
Some cookies or similar technologies may be strictly necessary for the Services to function properly. If you disable certain cookies or browser storage through your browser or device settings, portions of the Services may not function as intended.
The Services may reference, integrate with, or contain links to third-party services, websites, software, tools, or content not owned or controlled by Providence Solutions. We do not control and are not responsible for the privacy, security, content, availability, or practices of third parties.
Your interactions with third-party services are governed by the applicable terms and privacy policies of those third parties, and we encourage you to review them carefully.
The Services are intended for business and professional use and are not directed to children. We do not knowingly collect Personal Information directly from children under the age required by applicable law for independent consent.
If we learn that we have collected Personal Information from a child in a manner inconsistent with applicable law, we will take commercially reasonable steps to delete such information.
We maintain internal processes designed to detect, assess, contain, investigate, and respond to suspected security incidents affecting the Services.
If we determine that a security incident has resulted in unauthorized access to, or acquisition of, Personal Information and notification is required by applicable law, we will provide notice in accordance with applicable legal requirements and within the timeframes required by law.
We may update or revise this Privacy Policy from time to time to reflect changes in our Services, legal obligations, operational practices, security measures, or business needs.
When we make material changes, we may update the "Last Updated" date above and provide additional notice as appropriate under the circumstances, such as by posting a notice through the Services or sending an email notification where required or appropriate.
Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acknowledgment of the revised Privacy Policy to the extent permitted by law.
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please reach out through our Contact Us page.